Consumers have a 30-day right of withdrawal.

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

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Exercising the Right of Withdrawal

To exercise your right of withdrawal, you must:

mail to:  support@paw-smart.com 

by providing a clear statement (e.g., via email) of your decision to cancel this contract.

You may use the attached sample withdrawal form for this purpose, but this is not required.

To meet the deadline for exercising your right of withdrawal, it is sufficient to send notification of your intention to exercise this right before the withdrawal period expires.

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Consequences of the revocation

If you cancel this contract, we will refund all payments we have received from you without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract.

We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you.
Under no circumstances will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods—whichever comes first. 

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Returning the Goods

You have thirty (30) days from the date of delivery to return your purchase for a full refund.

To initiate a return, you must notify us within this 30-day period and return or hand over the goods to us immediately, and no later than thirty (30) days from the date on which you notify us of your withdrawal from this contract.

Please note: Refusal to accept the package may result in it not being returned to our warehouse. In this case, we unfortunately cannot process your return.

The deadline is met if you ship the goods before it expires.

You are responsible for the return shipping costs.

Damaged, Defective, or Mishandled Items

Please inspect your order immediately upon delivery. If the outer packaging shows visible signs of damage, we recommend that you refuse the delivery or clearly note the damage on the delivery slip before signing.

For transit damage or manufacturing defects (e.g., product not working upon arrival, missing parts), you must contact us within 48 hours of delivery with your order number, photos, and/or a short unboxing video. We will arrange a replacement or refund after verification.

Please note that the 30-day right of withdrawal does not cover:

• Physical damage caused by drops, impacts, liquid spillage, or improper use after delivery;

• Cosmetic wear (e.g., minor scratches) that does not affect the core functionality of the product;

• Unauthorized disassembly or modification of the product.

For such cases caused by mishandling, we reserve the right to reject the return or deduct a corresponding restocking/repair fee from your refund. If the damage is severe and irreparable, we may return the item to you at your own cost.

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Return Address

Return Address:
BuddyOra – Returns
10 Rue Eugene Pottier
95670 Marly la ville
France

Please contact us at support@paw-smart.com or  before returning the item to obtain the correct return address.

Returns sent without prior notice, returns sent to the wrong address, or returns without the sender’s information cannot be processed and will not result in a refund until the merchandise has been properly received by us.

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loss of value

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics, and functioning.